Due to the nature of our products being made to order and very bespoke, we aim to complete manufacture and despatch your order within three weeks of final order placement. In instances where the product is a stock item, we aim to despatch these orders within 3 to 5 working days. All shipping times are dependant on stock levels and availability.
Need something urgently? Call us on 01603 629146 and we may be able to arrange express delivery for a small surcharge.
All products will only be despatched once full payment has been received by the company.
SHIPPING CHARGES
All deliveries to mainland UK are subject to Royal Mail pricing relevant at the time of despatch, and the terms as set out below.
All of our parcels are sent out tracked and signed for to ensure added security.
Please be aware that while most of our stock is sent from a central location on occasion items may be sent from our stores. We always endeavour to send out orders as soon as possible, however sometimes stock location can cause a slight delay.
As we use Royal Mail to deliver our parcels we can not pass on delivery requests, such as ‘leave in front porch’. However you may wish to leave a note out for your postman.
When you place an order you will receive an email order receipt. This acts as your receipt and acknowledges your payment.
Very occasionally, we may have to e-mail you subsequently if an issue arises with your order, but we try to do this as soon as possible if there is a problem.
We don’t send another e-mail when the item is dispatched. If there will be a delay dispatching an item then we will let you know.
If you require any further information on our delivery charges please e-mail sales@avenueandco.co.uk, alternatively call 01603 629146
RETURNS POLICY
The Purchaser has a statutory right to cancel their order and receive a full refund on any mail order purchase with the exception of Special Orders or bespoke orders. To cancel, the Purchaser must send the original or copy invoice along with full written reasons for the return, such written reasons and invoice to be received by the Company within 60 days of the Purchaser receiving the said Goods, within 14 days for any discounted or sale Goods.
The return of Goods will be permitted in limited circumstances and only if the Goods are received in their original packaging, complete with all labelling, any accessories, manuals or other documentation and all un-damaged.
Goods must be returned to the Company in a condition, which would be acceptable to our supplier for return. In addition, the supplier has to give a full refund and report to the Company before any refund can be offered to the purchaser.
Special Orders, i.e. Products not normally stocked by the Company may only be returned if goods are faulty or were supplied incorrectly.
We regret that postage and packing charges are non-refundable unless goods received are faulty or received in error.
If you have any questions or queries contact sales@avenueandco.co.uk, alternatively call 01603 629146